Returns
Thank you for your purchase at MAESON. We want you to be completely satisfied. If this is unexpectedly not the case, you can easily return or exchange your order within 30 days of receipt.
Returns Policy Summary
- Return period: 30 days after receiving your package. The shipment must be returned to us within this period.
- Condition of items: unworn, unwashed, and in original condition, including all tags.
- Shipping costs: return costs are at your own expense and vary per courier/country.
- Refund: after arrival at our warehouse, we process your return within 10 business days. You will receive confirmation as soon as the refund has been processed. It may take up to 3 business days for the amount to be visible in your account.
- Track & Trace: track the status of your return with the Track & Trace number from your shipping party.
Frequently Asked Questions
What if my exchange product is no longer available?
Contact our customer service. We are happy to look at alternatives (e.g., different color/size) or offer store credit where appropriate.
Where do I find my order number for my return?
Your order number is in your order confirmation. Haven't received it? Contact our team, we'll be happy to help you.
My product is damaged or incorrectly delivered — what now?
Send an email to info@maesonclothing.com with your order number and photos of the problem. We will provide a quick, suitable solution.
What if I want to return after the 30 days?
Please contact us. Depending on the situation, we will look at alternatives, such as an exchange or a voucher.
How to register a return (quick & easy)
- Enter your order number and email
- Select return or exchange and follow the steps
- Ship with a traceable method and keep your proof
Questions?
Our team is happy to help you: info@maesonclothing.com.